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Achieving Service Excellence Across The Enterprise by Numara Software
February 01, 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
Where Angels Fear to Tread: The Problems of Keyword Search in E-Discovery by FTI Technology
November 04, 2009 - (Free Research) In this paper – first in a three part series - we will examine the difficulties of working with keywords during a matter, the many challenges associated with relying on keyword search, and the cost and risk associated with attempting to “guess” one’s way to a relevant document set.
Six Secrets to 24x7 Exchange Availability by Marathon Technologies
September 28, 2009 - (Free Research) The following six secrets to 24x7, disaster-tolerant Exchange will show you how to implement an Exchange environment with zero lost data and continuous application availability—with no IT intervention—in the event of a disaster.
Robotics Manufacturer Automates Collaboration with Digital Note-Taking Program by Microsoft
February 01, 2008 - (Free Research) Autonomous Solutions (ASI), the world leader in large vehicle robotics, has fundamentally changed the way its employees communicate and collaborate by using Office OneNote 2007. This case study shows how this collaboration application dramatically improved ASI's management of multi-million dollar projects.
Uncovering Insight Hidden In Text: How Unstructured Data Analysis Is Helping IT Deliver Knowledge by SAP BusinessObjects
June 19, 2009 - (Free Research) With business units demanding more access to corporate data, IT is pressured to deliver. Yet current business intelligence (BI) and data warehouse systems only examine specific quantifiable data. This white paper from Business Objects, explores the growth trend of unstructured data and examines the many benefits of unstructured data analysis.
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