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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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How to develop the right skills to make selling UC profitable for your business by Catalyst Telecom
November 05, 2009 - (Free Research) Many networking channel partners have put up the investment to understand and sell hardware components for unified communications (UC). This Pocket E-Guide details what skills you need to have to bring UC to life.
(EGUIDE) VIEW ABSTRACT | GO TO

Support Global Expansion with Trade and Financial Compliance by SAP America Inc
November 05, 2009 - (Free Research) The SAP BusinessObjects Electronic Invoicing for Brazil (SAP BusinessObjects Nota Fiscal Eletronica) application helps companies that do business in Brazil meet digital invoice regulations. The application enables automated, certified, and secure communication with government systems at the state and federal level.
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

Wealth Management Firms Choose CRM to Improve Productivity and Client Service by Microsoft
August 25, 2009 - (Free Research) To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction by Microsoft
April 18, 2008 - (Free Research) When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft® Office Outlook® and proprietary access programs, which made it difficult for departments and external suppliers to collaborate with each other. Microsoft Dynamics™ CRM...
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company
October 01, 2008 - (Free Research) This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Security Framework Blueprint (Redbook August '09) by IBM
July 22, 2009 - (Free Research) IBM has created a pair of complementary views to bridge the communication gap between the business and the technical perspectives of security to enable convergence in thought and process. The IBM Security Framework addresses the business view, and the IBM Security Blueprint addresses the technical view.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Information Management: Strategy, Best Practices & Technologies on Your Path to Success by Business Objects
September 2008 - (Free Research) The goal of this paper is to paint the EIM landscape, noting its components but focusing on the importance of an overarching EIM strategy that focuses on corporate objectives while at the same time offering cross-functional support.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Migrate to Online Services by SHI
October 2009 - (Free Research) Business Productivity Online Standard Suite delivers hosted communication and collaboration tools that feature simplified IT Management, high availability and comprehensive security. This whitepaper will help you understand what is needed to prepare to migrate your current systems to a hosted model.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SIP Trunking Is Key to Accelerating Unified Communications Deployments by Sprint
February 2009 - (Free Research) This report introduces the reader to Unified Communications and to SIP trunking and how it can play a key role in accelerating the deployment of UC. It also provides recommendations on how to evaluate SIP trunking providers and some thoughts for initial deployment.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Metro Atlanta YMCA Better Aligns its Mission, Member Engagement, and Marketing Communications Activities Using Birst by Birst
October 2009 - (Free Research) In an attempt to tailor and more effectively promote its programs, the Metro Atlanta YMCA turned to Birst for a new set of Business intelligence (BI) tools. Birst delivered with features that included automated dashboards and adhoc reporting at a fair price. Read on to learn the benefits YMCA experienced when they switched to Birst.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Beloit Creates New Opportunities with Google Apps by Google Apps Authorized Reseller Program
October 2009 - (Free Research) Read this case study to learn how Beloit grew their customer base by using Google Apps as a 'win-leader', created additional revenue streams, and deepened relationships with customers and opened up new oppurtunities.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Increase Profits and Customer Satisfaction in the Communications Industry by Infor CRM
December 2008 - (Free Research) Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Addressing the challenges of implementing a customer-centric strategy by Infor CRM
December 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Citizant Enhances IT Flexibility and Scalability by Creating a Virtualized Dell Infrastructure by Dell and VMware
March 2009 - (Free Research) Read this case study to learn how the Citizant IT group worked with Dell to design a virtualized IT infrastructure that includes VMware virtualization software to accommodate business growth, enhance IT flexibility, and improve worker productivity by creating a virtualized infrastructure in-house.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Email and the Law: Challenges of Email Management by Mimecast
May 2009 - (Free Research) This presentation transcript covers how organizations can make their email policies compliant with applicable laws. It details ways in which email and the legal system interact and provides 12 steps for good evidential quality of email.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EMA Analyst Report: Enabling Real-World Business Transformation through IBM Service Management by IBM
October 2009 - (Free Research) Visit this information center and find out how smarter technology can result in gains in efficiency, business alignment and risk management strategies.
(INFORMATION CENTER) GO TO

Web 2.0 and Sales Process Management by Oracle Corporation
June 2009 - (Free Research) How can Web 2.0 systems and applications support management of sales processes? Read this white paper to find out!
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-guide: Eliminating Cost and Complexity with Hosted VoIP by 8x8, Inc.
July 2009 - (Free Research) This article pinpoints the questions you should be asking yourself and your potential provider that could make or break the case for hosted VoIP as it relates to your organization's needs.
(EGUIDE) VIEW ABSTRACT | GO TO

Big Benefits for a Small business with VOIP by 8x8, Inc.
July 2009 - (Free Research) Read this case study to learn how the 8x8 Virtual Office business phone solution gave an independent realtor the equipment and resources necessary to minimize expenses while ensuring maximum uptime and satisfied customers and staff when choosing to franchise with Avalar.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Smart Solutions for a Virtual Office with VOIP by 8x8, Inc.
July 2009 - (Free Research) Read these three brief case studies to learn how the 8x8, Inc. Virtual Office PBX solution enhanced communications and contributed to a culture of professionalism at three different companies.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

CIO Decisions Ezine: Vol. 8 - The Portfolio Approach by CIO Decisions
September 2009 - (Free Research) Is your present mix of short and long-term projects putting you on a path to success? Read CIO Decisions Ezine on The Portfolio Approach and gain insight into successful PPM and IT project governance strategies. Access this CIO Decisions Ezine and subscribe instantly.
(EZINE) VIEW ABSTRACT | GO TO

Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile by Hewlett-Packard Company
September 2009 - (Free Research) This white paper discusses the role of user profile management. SPs’ efforts to manage, enrich, capitalize on, and provision user information across multiple databases are critical to fuel applications-led service initiatives.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP OpenCall Media Platform: A Cost-effective, Agile IP Media Server by Hewlett-Packard Company
September 2009 - (Free Research) Mobile communication technologies are evolving quickly and new customer demands arise almost every day. At the same time, the economic downturn has impacted budgets, so that cost efficiency now tops the corporate agenda. Service providers must now must not only test and develop new services to meet customer demand, but do it within tight budgets.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Four Key Ingredients for Successful Mobile Services by Hewlett-Packard Company
September 2009 - (Free Research) To compete and succeed in the changing market, service providers need to enhance their voice offerings and at the same time deliver innovative new experiences for their customers. In this white paper, we present four key ingredients for making this approach work.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling the Analytics-Driven Business: How Parallel, Columnar Database Technologies Power Operations Management by ParAccel
February 2009 - (Free Research) As the speed of business intensifies, C-level executives are struggling to implement effective strategies that give their companies a competitive edge. Operational Strategy and Operations Management (OM) are two business fields that work together to help executives set and manage business strategy based on quantitative analysis, not gut feel.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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