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Your search for keyword: E-Learning Customer Service Tools returned 281 results.
 
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Collaborative Tools | Business Intelligence Solutions | Customer Service (General) | E-Mail Management | Customer Relationship Management (CRM) | Email Archiving | Messaging Solutions | Unified Communications / Voice & Data Convergence | Business Process Management (BPM) | Storage Management

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How to Use the Six Laws of Persuasion during a Negotiation by Global Knowledge

October 2006 - (Free Research) Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox

March 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Satisfaction with Email Archiving Systems by Sunbelt Software

January 2010 - (Free Research) Email archiving is rapidly becoming a critical best practice for organizations of all sizes and across all industries. This white paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings, to help decision makers in the evaluation process.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft Business Productivity Online Suite: Highly Secure & Reliable Cloud Services by Microsoft

November 2009 - (Free Research) Where can you find one complete and highly secure suite of productivity tools that all work together? With cloud services, you can deliver fully hosted online productivity tools for real-time communication and collaboration that are all designed to work together. The Microsoft Business Productivity Online Suite is one stop shopping in the cloud.
(VIDEO) VIEW ABSTRACT | GO TO

Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money by Microsoft

October 2007 - (Free Research) Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Five Must-Have Capabilities for Unbeatable Customer Care by Pitney Bowes Business Insight

January 2010 - (Free Research) Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increasing Competitiveness and Reducing Costs in Today's Economy by Microsoft Corporation India Pvt Ltd

November 2009 - (Free Research) This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forrester Research: The Total Economic Impact™ Of Microsoft Unified Communications Products and Services by Microsoft Corporation India Pvt Ltd

August 2007 - (Free Research) Unified communications (UC), offers the promise of converging voice, data, and video communication and of eliminating many roadblocks in communication. In conducting these in-depth interviews with Microsoft UC products customers, Forrester found that organizations can achieve significant productivity improvements and cost savings.
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

Event-Driven Intelligence in Telecommunications by Pitney Bowes Business Insight

January 2010 - (Free Research) Leading telecommunications companies are finding ways to integrate data into business processes and also automate decisions with on-demand business analytics. This paper can provide you with background on Intelligent Mail®, with an emphasis on the 21 practical ways you can leverage mailstream intelligence to improve your business today.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Controlling the Cost of Audio Conferencing by Citrix Online

September 2009 - (Free Research) This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they're doing to control it.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blackberry Professional Software Boosts Productivity of Manufacturer's Mobile Marketing Representatives by BlackBerry

February 2009 - (Free Research) Absolute Brilliance installed BlackBerry Professional Software and realized immediate productivity improvements among head office staff and within their mobile marketing team.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IBM, RIM Plan to Introduce New Lotus Features and Developer Tools on the Blackberry Platform by BlackBerry

February 2009 - (Free Research) This release explains RIM's new Lotus collaboration features and developer tools on the BlackBerry® platform that will enable greater access to live expertise and collective intelligence through BlackBerry® smartphones.
(PRESS RELEASE) VIEW ABSTRACT | GO TO

Seeing is Believing: The Value of Video Collaboration by Polycom, Inc.

April 2007 - (Free Research) Many companies are talking about the advantages of video conferencing. But what results can you expect? How much more productivity will you see? What does the boost to collaboration look like? Which business units benefit most? Get the answers here.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Overcoming Barriers to SaaS Message Archiving Adoption by Smarsh

December 2009 - (Free Research) Watch this webcast to learn how to use Software as a Service tools to meet your archiving objectives. Discover the benefits of this archiving strategy, including low total cost of ownership and rapid deployment. Learn about the barriers to adoption of this method and how to reach your archiving objectives more quickly than on-premise archiving mod
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

User Directed Storage Management: How To Make Users Accountable For Responsible Storage Usage by Northern Parklife

February 2009 - (Free Research) The accelerated pace of doing business in today's world puts organizations under tremendous pressure. They need to be fleet and flexible, able to rapidly respond to opportunities, make decisions, and deploy resources. Critical to this is the way information is managed and stored.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Logistics Company Enhances Operations with Efficient Messaging Solution from Dell by Dell, Inc. and Intel

December 2009 - (Free Research) Dell, a global provider of PC hardware and enterprise solutions, began working with customers early in the development of Microsoft® Exchange Server 2010. With Dell expertise and Exchange Server 2010, Super Group, a South African supply chain and logistics company, benefits from cost-effective and efficient communications technology.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Agile Development: Sure-Fire Ways to Fail When You Scale by VersionOne Inc.

September 2008 - (Free Research) While there are many "how to" options to extending agile beyond a few teams, this white paper focuses on critical recommendations for organizations moving to full-scale agile development. Avoiding these pitfalls can mean the difference between...
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Metro Atlanta YMCA Better Aligns its Mission, Member Engagement, and Marketing Communications Activities Using Birst by Birst

October 2009 - (Free Research) In an attempt to tailor and more effectively promote its programs, the Metro Atlanta YMCA turned to Birst for a new set of Business intelligence (BI) tools. Birst delivered with features that included automated dashboards and adhoc reporting at a fair price. Read on to learn the benefits YMCA experienced when they switched to Birst.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Creating Business Value Through Better Collaboration by Microsoft Corporation India Pvt Ltd

December 2005 - (Free Research) Microsoft collaboration technologies can help companies provide workers with integrated communications, collaborative workspaces, access to information and people, and people-driven processes. Read this paper to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Law Firm Cuts IT Costs by 90 Percent, Dismisses Server Worries with Online Services by Microsoft

March 2009 - (Free Research) James C. Nolan Law Office wanted to reduce monthly server maintenance fees, eliminate concerns about server reliability, and simplify the process of connecting seasonal workers to company systems. The firm got rid of its servers and subscribed to the Microsoft® Business Productivity Online Standard Suite.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Rethinking Relationships in a Global Economy by SAP America Inc

January 2008 - (Free Research) The ability to operate effectively in business networks, be they coordinated or collaborative, is critical to sustaining competitive advantage in a commoditizing global economy. By focusing on their unique core capabilities, business network participants spend less on duplication and more on innovation, resulting in higher degrees of..
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Banco Pastor Reduces Costs and Improves Scalability with Red Hat, SAP®, and IBM Solutions by Red Hat

January 2010 - (Free Research) Learn how Banco Pastor benefitted from implementing Red Hat Enterprise Linux to run SAP NetWeaver®, SAP ERP, and IBM Lotus Notes software to provide the reliability, security, and efficiency needed to serve its professional workforce, as well as the critical internal applications that rely on the platform.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Presentation Transcript: Considerations for IT by Google Apps

December 2009 - (Free Research) Read this transcript of the 'Considerations for IT' podcast to learn why companies have chosen Google Apps to improve their IT infrastructures. Learn which technical and business factors drove one company to adopt this technology. Determine how this technology can be used in your IT environment to improve Web application performance.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Managing IT in a Downturn: Beyond Cost Cutting by SAP America Inc

November 2008 - (Free Research) Downturns give companies a chance to buck conventional wisdom and increase their IT investments. Targeted investments in many areas can generate efficiencies and revenue growth that surpass the savings from straight cost reductions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making Sense of Archiving by QStar Technologies, Inc.

December 2009 - (Free Research) This videocast gives an in-depth explanation of archiving practices, and explains how various approaches can maximize specific areas of archiving, from eDiscovery optimization to meeting compliance regulations.
(VIDEO) VIEW ABSTRACT | GO TO

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