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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

Communications Skills for Remote Support by LogMeIn, Inc. September 16, 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Global Small or Medium-Sized Business (SMB) by Cisco Systems, Inc. August 14, 2009 - (Free Research) Raymond Boggs, vice president of SMB research for the global market intelligence firm IDC, recently talked to Cisco® about how companies can use unified communications to successfully conduct business in multiple countries - with or without offices in those countries. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified Communications Manager 7 Dial Plan Enhancements and Their Effect on the Dial Plan by Global Knowledge November 05, 2009 - (Free Research) The dial plan is a key element in Cisco Unified Communications Manager (CUCM) environments. The dial plan is at the very core of the user experience. For companies that have multiple locations, or that are global, a comprehensive dial plan can become large and very complex. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using enterprise architecture to develop a blueprint for improving your energy efficiency and reducing your carbon footprint by IBM December 31, 2008 - (Free Research) This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns? (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Requirements engineering for the automotive industry. by IBM March 31, 2009 - (Free Research) This white paper explores requirements engineering and its groundbreaking role in product development and engineering for the industrial segment. It discusses the best practices and benefits of requirements engineering, and how automotive manufacturers can overcome today's quality and cost challenges using those best practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Requirements, Tests and Defects with HP Quality Center by Hewlett-Packard Company May 2007 - (Free Research) HP TestDirector for Quality Center software drives a more effective and efficient global application testing process and supports high levels of communication and collaboration among distributed testing teams. (DATA SHEET) VIEW ABSTRACT | GO TO

MessageStats Version 6.5.1 - Exchange Server Reporting and Analysis by ScriptLogic Corporation April 2009 - (Free Research) MessageStats simplifies management of Exchange helping IT administrators to improve performance, increase efficiencies and plan for capacity requirements. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

The Business Case for Enterprise Disaster Recovery Planning: Calculating the Cost of Downtime by Iron Mountain Digital September 2008 - (Free Research) Given the enormous long-term costs and implications of a systems interruption, companies need to carefully define and implement plans to mitigate losses. This paper arms you with how to build a strong business case for a recovery plan. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc. HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Brown & Brown Protector Plans: E-Discovery Results 5X Faster - Data Integrity Ensured, Hardware And Labor Requirements Minimized With SaaS-Based Unified Email Management Solution by Mimecast August 2009 - (Free Research) In this case study, we'll see why Brown & Brown Protector Plans turned to Mimecast's SaaS-based, "always available" enterprise email management in the cloud for their archiving, discovery, continuity, security and policy needs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

SharePoint E-zine Vol.5: Document version control gets a face-lift in SharePoint 2007 by SearchWinIT December 2008 - (Free Research) In this edition of the SharePoint E-zine, you will explore how SharePoint 2007 reduces the complexity associated with document version control. (EZINE) VIEW ABSTRACT | GO TO

Gaining a Competitive Edge: Streamlining AP and Business Process Automation by Esker Inc. July 2009 - (Free Research) This paper is designed to assist CEOs, CFOs, CIOs, Accounts Payable managers and ERP system administrators in learning, planning and evaluating automation of accounts payable processes to gain added efficiency in today's competitive business environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation transcript: Key Considerations for Migration to Voice-Over-IP (VoIP) by Interactive Intelligence, Inc. September 2009 - (Free Research) In this presentation transcript, based on the webcast of the same name, you'll learn key things to consider as part of a business migration to voice-over-IP – designing your data network for QOS, traffic analysis and capacity planning, four possible architecture models, security requirements, and VoIP design components. (PRESENTATION) VIEW ABSTRACT | GO TO

Key Considerations for Migration to Voice-Over-IP (VoIP) by Interactive Intelligence, Inc. August 2009 - (Free Research) In this technical webinar you'll learn key things to consider as part of a business migration to voice-over-IP – designing your data network for QOS, traffic analysis and capacity planning, four possible architecture models, security requirements, and VoIP design components. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Data Migration for Project Leaders by DataFlux Corporation November 2009 - (Free Research) This guidebook provides the answers with a series of detailed sections including essential activities such as planning, forecasting, risk management, team selection, communication and collaboration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next Generation Backup for Remote Offices by Double-Take Software UK August 2009 - (Free Research) Relying on tape backup for branch-office data protection is costly and risky. This white paper examines some of the strategies and technologies available for backing up remote or branch offices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improve Synchronization with Streamlined Order Management and Communication: Petmate® Case Study by TAKE Supply Chain October 2009 - (Free Research) Petmate enlisted the help of TAKE Supply Chain's X.PC to not only streamline the administration of contract manufacturing for Petmate. Read this case study to learn how X.PC transformed Petmate's manual approach to working with manufacturers through a Web-based collaborative environment that improved shared communications. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Importance of Including Email with Business Continuity Planning by Iron Mountain Digital September 2009 - (Free Research) This paper will interest those concerned with creating or implementing email management strategies, as well as managers with responsibility for business continuity processes. It looks at the general approaches available to ensure email continuity and the implications on infrastructure, budget, people and resilience of deploying each strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Successful Manufacturing ERP Selections Are Made: The Top Things to Look for, Look at, and Look beyond When Evaluating an ERP Purchase by IQMS December 2008 - (Free Research) This paper examines the major considerations manufacturers looking to add, upgrade of replace Enterprise Resource Planning (ERP) software should be aware of. By being cognizant of these aspects you'll ensure that you'll be able to select a solution that best fits your needs, both now and in the future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CIO Decisions Ezine Volume 4: Disaster Recovery and Unified Communications by CIO Decisions December 2008 - (Free Research) This eguide explains how Midmarket companies are embracing server virtualization and updating their disaster recovery strategies to ensure they minimize risk-affordably. (EZINE) VIEW ABSTRACT | GO TO

Unified Communications: Overview & Comparison by Hewlett-Packard Company August 2008 - (Free Research) This report was written to help organizations decide which Unified Communications solutions to implement while in the planning phase. Hewlett-Packard delivers full integration services and additional equipment such as smartphones and notebook computers on the Microsoft / Cisco platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Reasons Why System i (IBM iSeries) High Availability Solutions Should Be Considered in Smaller Organizations by Vision Solutions April 2008 - (Free Research) This white paper will provide a review of the core causes and costs of both planned and unplanned downtime and will then provide a detailed discussion of current options for High Availability and Disaster Recovery solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Working Smarter: Enriching the Jazz environment with Lotus social software by IBM September 2009 - (Free Research) This interactive teleconference will answer your questions about combining social software (instant messaging, team wikis, blogs, and professional networks) with software delivery tools. (PRESENTATION) GO TO

Data Center Projects: Standardized Process by APC June 2007 - (Free Research) This paper covers projects involving new construction or upgrades to the data center’s physical infrastructure - the power, cooling, and other physical systems that house and protect the data center’s IT equipment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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