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Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 03, 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Overtaken by Events? -- The Quest for Operational Responsiveness by Progress Software September 01, 2009 - (Free Research) Never has operational responsiveness, the pursuit of how continually and quickly to deliver maximum value to customers while deriving maximum profitability, been nearer the top of the business agenda. As this paper will demonstrate, harnessing business events, smart interpretation & fast response are definite objectives, and the need is immediate. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Setting a Precedent for Success: Turner Padget effectively eliminates unplanned downtime and cuts server footprint by 50% with Dell solutions and VMware by Dell and VMware April 01, 2009 - (Free Research) Turner Padget Graham & Laney, P.A., a Columbia, South Carolina-based law firm with five locations throughout the state sought to consolidate legacy servers, improve availability for remote users, increase storage capacity and implement a new disaster recovery DR/BC strategy. In this case study you'll learn about their new Dell and VMware solutions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

MES Automotive: Leveraging the Right Solutions to Reshape the Future of the Automotive Sector by Atos Origin January 15, 2010 - (Free Research) Read this paper to learn how Atos Origin has an automotive Manufacturing Execution systems (MES) team who understands manufacturing, your industry, your business, your legacy systems, and the myriad of new technologies and products available and is technology and product agnostic. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Glentel Customer Case Study by SonicWALL February 13, 2008 - (Free Research) Glentel is a leading provider of innovative telecommunications services and solutions in Canada and the United States. Learn how Glentel achieved Unified Threat Management protection of all voice and data traffic over the network, reduced training costs, increased communication, consolidation of legacy systems, and greater ease of deployment. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining by SPSS Inc. Worldwide Headquarters May 04, 2009 - (Free Research) This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Unified Physical Infrastructure Approach by Panduit January 28, 2010 - (Free Research) In this paper, you'll learn that UPI-based solutions provide superior business value, helping customers keep pace with technology innovations and build a smarter, unified business foundation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Networking Solutions Resource Center by Cisco Systems, Inc. November 06, 2009 - (Free Research) This Networking Solutions Resource Center was developed to bring the latest information on networking technology to today's IT pros. The videos, reports, whitepapers, podcasts and other materials that you'll find here were created to show you how your company's networks can help the people who work there be more efficient and productive every day. (RESOURCE CENTER) GO TO

WAN Governance Executive Primer by IPANEMA TECHNOLOGIES February 05, 2010 - (Free Research) Read this paper to learn the complexity of managing WAN traffic is increasing, organizations need more capabilities for optimizing application performance than just WAN acceleration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Insurance Agency Improves Disaster Recovery, Lowers Costs with Server Solution by Dell, Inc. and Microsoft October 01, 2009 - (Free Research) Minnesota-based Security-Victor Insurance needed to replace its aging server hardware. The agency decided to improve its disaster recovery capability and simplify server management. After consulting with Mytech Partners, a Microsoft® Gold Certified Partner, Security-Victor deployed Windows Server® 2008 R2 Foundation. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Reference Document: Blackberry Enterprise Server V4.1 Installation Overview by BlackBerry September 2006 - (Free Research) This BlackBerry Enterprise Server installation guide provides an overview of the requirements for installing the new version 4.1. Learn about the necessary steps and requirements and get troubleshooting tips for your messaging server. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

East Carolina University registers cost savings with EMC information infrastructure – IT consolidation postpones costly data center expansion by EMC Corporation December 2009 - (Free Research) As 27,000 students and 7,000 faculty and administrators expanded their use of e-mail, online research, distance learing, and other online functions, ECU’s information storage had doubled annually for three years in a row. ECU engaged EMC® Global Services to help them virtualize, consolidate, and upgrade its information infrastructure. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google Apps January 2009 - (Free Research) This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Transfer Volumes: Accelerating files, email and backup with fewer resources by Blue Coat July 2009 - (Free Research) This webcast discusses the top five challenges in enterprise networks, data and server consolidation challenges, performance issues and solutions, best practices for network architecture management, and Blue Coat's vision for addressing these issues. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Using Server-Based Networks to Meet your Small Business Challenges by Dell, Inc. and Microsoft July 2007 - (Free Research) Today's server technology is surprisingly affordable and user-friendly and well worth your attention. Read this paper to learn about key benefits a server-based network can bring to your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating Business Value Through Better Collaboration by Microsoft Corporation India Pvt Ltd December 2005 - (Free Research) Microsoft collaboration technologies can help companies provide workers with integrated communications, collaborative workspaces, access to information and people, and people-driven processes. Read this paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blue Coat Acceleration by Blue Coat June 2009 - (Free Research) Join Mark Urban, Director of Product Marketing for Application and Visibility, for a quick look at acceleration, what are the issues driving the need for WAN Optimization and Acceleration, and how Blue Coat fits in. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Boom in Mobile Data Creates Backhaul Urgency by Alcatel-Lucent March 2009 - (Free Research) This paper will identify the challenges mobile operators face in the current environment; outline the steps they can take to evolve the backhaul network to support greater capacity at lower cost; and examine the role of a trusted partner in helping implement a mobile backhaul solution that meets their specific business imperatives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ingersoll Rand Increases Business Agility with Microsoft Online Services by Microsoft May 2009 - (Free Research) Ingersoll Rand is a global diversified industrial firm. Ingersoll Rand contracted with Microsoft to standardize desktops, improve infrastructure, and optimize the IT platform resulting in lower IT costs, better agility and increased service levels. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Presentation Transcript: Ten Steps to Evaluate Google Apps for Lotus Domino Users by Google Apps December 2009 - (Free Research) This transcript of the "Ten Steps to Evaluate Google Apps" webcast provides you with 10 steps for organizations that currently use Lotus Notes/Domino to determine if Google Apps is a good fit. Learn how to select a pilot project, calculate ROI and estimate training requirement to assist you in your decision making. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

10 Steps to Evaluate Google Apps for Lotus Domino Users by Google Apps November 2009 - (Free Research) This expert webcast provides you with 10 steps for organizations that currently use Lotus Notes/Domino to determine if Google Apps is a good fit. Learn how to select a pilot project, calculate ROI and estimate training requirement to assist you in your decision making. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Benefits of Deploying a Server-based Network for Small Business - First Server Makeover by Dell, Inc. and Microsoft December 2009 - (Free Research) Watch this video and learn how three small businesses experienced implementing their First Server. Learn how server-based networks helped these small businesses keep customer information protected, share communications, as well as re-alter their company website. (VIDEO) VIEW ABSTRACT | GO TO

Podcast- 10 Steps to Evaluate Google Apps for Lotus Domino Users by Google Apps November 2009 - (Free Research) This expert podcast provides you with 10 steps for organizations that currently use Lotus Notes/Domino to determine if Google Apps is a good fit. Learn how to select a pilot project, calculate ROI and estimate training requirement to assist you in your decision making. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

ER/Studio 8.0 - Database management for the Enterprise by Embarcadero Technologies, Inc. May 2009 - (Free Research) Database architects and administrators need to discover, document, and re-use data assets; reverse-engineer, analyze, and optimize existing databases; and design to comply with regulatory requirements and organizational standards. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Improve Synchronization with Streamlined Order Management and Communication: Petmate® Case Study by TAKE Supply Chain October 2009 - (Free Research) Petmate enlisted the help of TAKE Supply Chain's X.PC to not only streamline the administration of contract manufacturing for Petmate. Read this case study to learn how X.PC transformed Petmate's manual approach to working with manufacturers through a Web-based collaborative environment that improved shared communications. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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