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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

NetBackup™ Architecture Overview by Symantec Corporation December 2008 - (Free Research) The purpose of this document is to provide an overview of the requirements for a basic NetBackup™ architecture to help customers understand which components are required in a data protection solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Agosto Takes Managed Services to a New Level with Google Apps by Google Apps Authorized Reseller Program October 2009 - (Free Research) Read this case study to learn how Agosto used Google Apps to help their client, Dunn Bros', communicate and collaborate between its many store and office locations. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

SIP Communication for Dummies 2nd Edition by Avaya November 2008 - (Free Research) Read more about improving your communications and simplifying the device-centric world with SIP Communications for Dummies 2nd Edition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VUE Software: Enterprise Incentive Management by CSSI VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

SheepDog Builds a Profitable IT Services Business Around Google Apps by Google Apps Authorized Reseller Program September 2009 - (Free Research) See how SheepDog used Google Apps to capitalize on growing business opportunities for advanced cloud computing solutions, generate both one-time and ongoing revenue streams, and build a lucrative and sustainable business model. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Premier Issue of the CIO Decisions Midmarket Ezine - "The Green Monster" by CIO Decisions June 2008 - (Free Research) This document highlights what you need to know about power consumption, server virtualization and outfitting data centers to make the most of the new technologies. (EZINE) VIEW ABSTRACT | GO TO

Road Map for Delivering BI Publisher Documents from Oracle EBS: A Guide to the Automated Delivery of Oracle E-Business Suite Documents via Email and Fax by STR Software September 2008 - (Free Research) This document is designed to be a guide to the Oracle E-Business Suite. It is intended to educate users, developers, managers, and executives of companies using Oracle E-Business Suite to automate and maintain the distribution of business documents (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TCP/IP Sleuthing--Troubleshooting TCP/IP Using Your Toolbox by Global Knowledge July 2006 - (Free Research) Troubleshooting is a necessary part of supporting any network installation. This paper will explain how to consider troubleshooting different problems that could exist in network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc. HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Programmable Logic Controller Product Lines (PLCs) by AutomationDirect Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

RS-232: A Key to Understanding Data Communications by Global Knowledge October 2008 - (Free Research) Read this paper to learn the history and current application of RS-232, a standard that refers to two classes of devices: Data Terminal Equipment and Data Circuit Terminating Equipment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Geek-Speak Glossary: A Manager's Guide to IT Terminology by Global Knowledge March 2007 - (Free Research) This glossary is a guide to the most commonly used and confused IT terms, designed to help managers better communicate with (and understand) their IT staff. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The OSI Model: Understanding the Seven Layers of Computer Networks by Global Knowledge July 2006 - (Free Research) This paper explains each of the seven layers of OSI model, including their functions and their relationships, also it provide with an overview of the network process, which can act as a framework for understanding the details of computer networking. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Demystifying Network Communications by AutomationDirect May 2008 - (Free Research) For many, the world of communications is mystifying, shrouded in complexity and unknowns with equal parts science and magic, and 100% scary. This article demystifies what a network is, breaking it down into human terms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge December 2008 - (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Exchange Server 2007: What to Expect by Global Knowledge January 2006 - (Free Research) Microsoft Exchange Server 2007 has been designed to meet the tough challenges for a corporate communication solution and provides a rich feature set that users can access through a variety of different interfaces and devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Benefits of Unified Messaging in Exchange Server 2007 by Global Knowledge December 2008 - (Free Research) Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ten Ways Hackers Breach Security by Global Knowledge January 2007 - (Free Research) Hacking, cracking, and cyber crimes can wreak havoc on an organization. This white paper discusses ten common methods hackers use to breach your existing security, and what you can do to protect yourself. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

AC Drives and Industrial AC Motors by AutomationDirect AC Variable Frequency Drives (VFD): AutomationDirect carries AC variable speed drives for all your speed control applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

How to Choose the Right Programmable Logic Controller (PLC) for Your Industrial Automation Application by AutomationDirect May 2008 - (Free Research) This worksheet is intended to function as a checklist of the most important areas to consider when researching a Programmable Logic Controller (PLC). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

System Integrator Slashes Retrofit Price While Adding Value with AutomationDirect Products by AutomationDirect May 2008 - (Free Research) CorrTech was able to reduce mechanical complexity and increase flexibility of the machine's bundle pusher assembly with the addition of the GS series AC variable speed drive and Marathon inverter duty motor. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling Enterprise 2.0 by Websense, Inc. August 2009 - (Free Research) Read this whitepaper to learn ways that organizations can create a strategy that embraces Web 2.0 technologies securely and enables a successful transition to Enterprise 2.0. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Syberworks Learning Management System Product Suite by SyberWorks, Inc. This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Top Five Strategies for Combating Modern Threats - Is Anti-virus Dead? by Sophos Inc. October 2008 - (Free Research) Read this whitepaper to learn about the security implications of modern threats, where emerging technologies can add real value, and five key strategies for ensuring solid malware protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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